How to book a private driver in Paris: deposit, balance and cancellation

Booking a private transfer with JUMBO DRIVE takes a few minutes online. This guide explains each step, when you pay, and what happens if your plans change.

In short

Choose your trip and vehicle to see the fixed price before you pay.
Pay a 20% deposit or the full fare on a secure payment page.
The balance is due no later than 24 hours before pickup.
Free cancellation up to 24 hours before pickup; free changes up to 36 hours before.

Check your fixed price and book online

Step by step

Enter your pickup and destination. For listed trips, the price appears automatically.
Choose your vehicle, date and time, and add child seats or booster seats if needed.
Enter your details and choose how you pay: a 20% deposit or the full fare.
Pay on the secure payment page. We review your request and confirm it by email.

When you pay

Deposit option: 20% now. The remaining 80% is due no later than 24 hours before pickup.
Full payment option: the whole fare now, with nothing due later.
Payments are made by card through Stripe’s secure page.

Cancellations and changes

Cancel up to 24 hours before pickup: full refund, including any deposit.
Less than 24 hours before pickup: the amount paid is not refundable.
Changes are free up to 36 hours before pickup, subject to availability.

Refunds go back to your original payment method. Your bank may take several business days to show them.

Booking at short notice

Online booking closes 6 hours before pickup. For shorter notice, message us on WhatsApp at +33 6 58 91 93 60.

Frequently asked questions

Do I have to pay the full fare when I book?

No. You can pay a 20% deposit now, and the remaining 80% is due no later than 24 hours before pickup. You can also pay the full fare at once.

Is my booking confirmed when I pay?

Your request is reviewed and approved by our team, and we confirm it by email. If we cannot accept your request, you are refunded in full.

Can I cancel and get my deposit back?

Yes, if you cancel up to 24 hours before pickup. You receive a full refund, including the deposit.

What if I need to change my time or address?

You can change the date, time, pickup or destination for free up to 36 hours before pickup, subject to availability.

Contact us

Message us on WhatsApp (+33 6 58 91 93 60) or email [email protected] with your booking reference or your questions. Online booking closes 6 hours before pickup; for shorter notice, use WhatsApp.

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