Frequently asked questions

Frequently asked questions

How much does a private driver cost?

Trips to and from Paris and its airports on our price list have a fixed price shown on this website, agreed when you book. For other addresses, the price is calculated from the distance and shown before you pay.

Are there extra charges for traffic, weekends, public holidays or night trips?

No. Your price stays the same for traffic, rain, rush hour, night, weekends and public holidays. There is no meter and no surge pricing.

Are tolls and airport parking included?

Yes. Highway tolls and airport parking are included in the fixed prices shown on this website.

What is a welcome pickup?

A welcome pickup is an airport arrival. Your chauffeur meets you in the arrivals hall with a name sign and helps with your luggage. We track your flight when you give us the flight number, and include 60 minutes of free waiting from the actual landing time.

What happens if my flight is delayed?

Send us your flight number when you book. We track the flight, and your waiting time starts from the actual landing time, so a delay does not cost you extra.

Can I book a day trip with a private driver?

Yes. Popular day trips include Giverny (Monet’s gardens) from €250, Reims and Champagne from €240, Mont Saint-Michel from €550 and Versailles from €80, all with fixed prices. You can also hire a driver by the hour from €115 for 2 hours, with 30 km included per hour.

Is there a discount for a return trip?

Yes. Return trips have 15% off the combined fare.

How many passengers and bags fit in each vehicle?

The Premium Comfort Sedan and Premium SUV take up to 4 passengers with 4 luggage items. The Premium Van takes up to 7 passengers with 7 luggage items. Please tell us in advance about strollers, wheelchairs and oversized items.

What is in each vehicle?

Every vehicle has WiFi, phone chargers, bottled water and tissues, and a professional chauffeur.

Do you provide child seats and booster seats?

Yes. Child seats cost €10 each and booster seats cost €5 each, with up to 2 of each. Please tell us the age of each child when you book.

How do I book and pay?

Book online and choose your vehicle to see the fixed price. Pay a 20% deposit or the full fare on a secure payment page. The remaining 80% is due no later than 24 hours before pickup. Online booking closes 6 hours before pickup; for shorter notice, message us on WhatsApp.

Is my booking confirmed straight away?

Your request is reviewed and approved by our team, and we confirm it by email. If we cannot accept your request, you are refunded in full.

Can I cancel or change my booking?

Cancellation is free up to 24 hours before pickup, with a full refund including any deposit. Changes are free up to 36 hours before pickup, subject to availability. Less than 24 hours before pickup, or if the passenger does not show up, the amount paid is not refundable.

Do you have English-speaking drivers?

Yes. Every JUMBO DRIVE chauffeur speaks English. Our website, emails and customer service are available in English and French.

Do prices change at weekends or on public holidays?

No. Weekend and public holiday trips have the same price as weekday trips. To check availability for a specific date, book online or message us on WhatsApp.

Which destinations do you cover?

We cover Paris and its airports (Charles de Gaulle, Orly and Beauvais), destinations across France, and routes to Belgium, Luxembourg, the Netherlands and Switzerland.

How can I contact JUMBO DRIVE?

Message us on WhatsApp at +33 6 58 91 93 60, or email [email protected] with your booking reference or your question.

What payment methods do you accept?

You pay by card on Stripe’s secure payment page, either a 20% deposit or the full fare.

Will I get a receipt?

Once our team approves your booking, we confirm it by email. If you need a receipt for your records, contact us with your booking reference.

Do you carry pets?

Please contact us before booking to ask whether we can carry your pet.

Do you meet at ports or ferry terminals?

Please contact us before booking to check whether we can meet you at a port or ferry terminal. Send us the ferry name and time so we can plan the pickup.

We are a group arriving on different flights. What should we do?

Contact us before booking, with each flight number and arrival time. We will confirm how we can meet your group.

Can I add a passenger or luggage at the last minute?

Contact us as early as possible on WhatsApp or by email. We will tell you whether we can change the vehicle or the booking.

How will I find my driver?

Your chauffeur meets you at the agreed point, with a name sign at airport arrivals. If you cannot find your driver, contact us on WhatsApp straight away.

What should I do if I left something in the vehicle?

Contact us as soon as possible with your booking reference and a description of the item.

How do I make a complaint?

Email [email protected] or message us on WhatsApp with your booking reference, and describe the problem. We will reply to you as soon as we can.

Can I book from the USA, Canada, Australia, the UK or Europe?

Yes. Book online in English from anywhere, at any time, and pay on a secure card payment page in euros. You can also message us on WhatsApp at +33 6 58 91 93 60 if you prefer to talk before booking. Online booking closes 6 hours before pickup.

What currency are the prices in?

All prices are in euros (€). Each price is fixed when you book and includes taxes, highway tolls and airport parking, so you see the full total before you pay.

What time zone is your pickup in?

All pickups are in Paris time (UTC+1 in winter and UTC+2 in summer). Please give us your flight number when you book. We follow your flight, so if it is delayed we adjust the pickup time, and 60 minutes of free waiting is included at airport arrivals.

Do your drivers speak English?

Yes. Our chauffeurs speak English, and you can give pickup details, luggage or child seat needs in English when you book or on WhatsApp.

Contact us

Message us on WhatsApp (+33 6 58 91 93 60) or email [email protected] with your booking reference or your questions. Online booking closes 6 hours before pickup; for shorter notice, use WhatsApp.